Evaluating The Customer Journey Of Crypto-Ransomware And The Paradox Behind It

By F-Secure


From the report, “We found the paradox of illicit, malicious activity juxtaposed with helpful customer service so interesting that we decided to evaluate the customer journeys of fi ve current ransomware families. From the fi rst ransom message to communicating with the criminals via their support channels, we wanted to see just how these gangs are doing with their customer journey – and whose is the best (or rather, least loathsome).”

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