This annual report is the result of the CRU’s research and analysis of nearly half a million alerts reviewed by the ConnectWise team, which is filtered into key takeaways and action items that affect MSPs the most. The information in this report is built to help MSPs protect their SMB customers. Our goal is to help you understand and prepare for the threats you and your customers are likely to face so you can focus your time, energy, and money on defenses that will impact your customers.