This report takes a deep dive into examining the types of fraud that occur in the travel industry.

The State of Payment Processing & Fraud: 2018 Inaugural Survey & Report is a first-of-its kind study brought to you by Kount and The Fraud Practice. The inaugural survey reached hundreds of acquirers, processors, gateways, payment facilitators and issuers to get their take on the state of the industry and what is most critical for attracting and retaining clients and growing processing volumes.

The State of Chargebacks: 2018 Report, brought to you by Kount and Chargebacks911, is intended to provide an overview of the health and status of chargeback management in the Card Not Present (CNP) payments space. It includes key facts and figures about chargebacks, dispute and win rates. In addition, participating organizations shared insights about the tools, services, and solutions they employ for fraud detection and chargeback management, as well as the greatest challenges they face.

This report offers an inside look into how accounts are hacked and taken over.

The State of Manual Reviews: 2018 Report, brought to you by Kount and Paladin Group, provides survey results about manual review trends and best practices in the card-not-present (CNP) payments environment. It includes key performance indicators (KPIs) and demographic details related to participating merchants. In addition, participants in the survey shared insights about the tools, services, and solutions they employ for their manual review process.

From the report, “The 2018 Mobile Payments and Fraud Survey marks the sixth consecutive year of this study. This year’s report, with nearly 600 merchant respondents, is focused on understanding the growth, challenges and developments in the mobile channel. The report also set out to provide a better understanding of how the mobile market has evolved since the inaugural survey report in 2013.”

From the report, “Partnering with retailers for over a decade to detect and prevent online fraud has unearthed many insights about eCommerce criminals. One insight is that while detecting and preventing fraudster attacks is good, it is even better to catch and prosecute. But gathering evidence and building a case can be complex. Kount asked Skip Myers and Chad Evans to share best practices and firsthand success stories with building, submitting cases and engaging with law enforcement to not only catch fraudsters, but to bring them to justice.”

Retailers can’t get paid if their payment processing doesn’t work. And if a transaction proves fraudulent, a retailer not only loses the value of the sale and the merchandise, but also risks losing the loyalty of a customer who was billed incorrectly for the purchase. Here’s a look at the essential components of payment processing that every online retailer should consider—no matter their size— in order to provide both a positive customer experience and to successfully collect payment.

From the report, “The Digital Single Market, Revised Payment Services Directive and the General Data Protection Regulation are all complex and occasionally bewildering pieces of legislation, which aim to transform the European online market and improve services by promoting innovation. However, as they are yet to be fully implemented, organisations are understandably concerned about what they will look like in practice as opposed to on paper. Will global merchants from outside the region still be able to compete in Europe or will the new regulations be used as a form of protectionism? Will they fight fraud and chargebacks or unwittingly contribute to them? And how will Brexit – the unstable factor in the immediate future of the EU – impact all of this? As merchants and others wait in anticipation for the final stages of these three policy initiatives to take shape, The Chargeback Company is joined by contributors from ACI Worldwide and Kount to analyse the likely implications and opportunities for doing business in Europe from 2018.”

Kount and The Fraud Practice designed the State of CNP False Positives survey because false positives are one of the least, if not the least, understood aspects of risk management. While merchants tend to focus directly on chargebacks and fraud losses, false positives are another major source of lost revenue but are often underestimated if not ignored altogether.

The Fraud Prevention Industry Benchmarks Survey was focused specifically on merchants doing business in the Card or Customer Not Present (CNP) channel. This study was designed to gain insights and information for comparison of key performance indicators (KPIs) such as manual review rates, chargeback rates, false positive rates and other metrics across different types of merchants, while the analysis report is intended to serve as an industry resource and point-of-reference for organizations looking to benchmark and compare the performance of their fraud prevention strategy against others in their vertical.

Scott Adams has been at the front lines fighting fraud in the world of online games as former Vice-Chair Merchant Board at Payments Ed Forum, and former Director of Fraud and Risk Management at Riot Games. For nearly four years, he led his group to greatly reduce fraud and increase account security for the millions of people who play League of Legends worldwide. Scott’s experience and expertise includes Payment Processing, Anti-Fraud/Chargeback Management, and Connecting the Marketing/Business Departments with Customer Service and Information Technology Departments (Cross-Departmental Communications). Kount asked him to share his industry expertise and insights for combating card-not-present (CNP) fraud in the Online Games market.