The Fraud Prevention Industry Benchmarks Survey was focused specifically on merchants doing business in the Card or Customer Not Present (CNP) channel. This study was designed to gain insights and information for comparison of key performance indicators (KPIs) such as manual review rates, chargeback rates, false positive rates and other metrics across different types of merchants, while the analysis report is intended to serve as an industry resource and point-of-reference for organizations looking to benchmark and compare the performance of their fraud prevention strategy against others in their vertical.